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Time Warner/Road Runner Support Ticket - Austin, Texas - Missing equipment from 2/2006

Time Warner/Road Runner Support Ticket - Austin, Texas

Missing equipment from 2/2006 - Ambit wireless card

Created By: Faye2020's Picture Faye2020 Last Reply: Faye2020's Picture Faye2020
Priority Level: [Low] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: Ambit wireless card

I received a letter from Time Warner Cable stating I discontinued my digital DVR and/or Road Runner services but have not returned the cable equipment. Well this is not quite the case as I have been a Time Warner Cable customer for more than 14 years.

I called customer service and spoke with LeAnne who did research my account and said the information indicates that I did not return a "wireless card". After discussing this a bit more LeAnne and I decided to get the supervisor involved.

Supervisor Juan reviewed my account and said that I returned a wireless modem on 2/2006 and exchanged it for a non-wireless modem. Juan said that when I returned the wireless modem but not the "Ambit" brand wireless card that was part of the wireless modem.

I do remember returning the wireless modem but have no idea what an “Ambit” brand wireless card really is or if it was even part of the wireless modem on 2/2006. Juan said that he will place a request for the warehouse to search for this part. Juan also said that Time Warner just sent out a mass mailing to anyone with "missing" items.

Juan did state that it will take at least 30 days for the warehouse to search for this item. I am not sure why the warehouse needs to search for an item that the inventory software counts as missing but what do I know.

Now my concern is that I was informed in the letter that as of 4/19/2010 my account will be billed for this service until I return the item. Needless to say I have no idea what to do about this as I do not have the item that Time Warner states is missing.

Also much to my shame I do not have any of my Time Warner receipts from 2/2006 - who does? Can anyone guess what is going to happen next? Any ideas how much I will be charged for an “Ambit” brand wireless card that goes with the wireless modem that I returned 4 years ago?


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